Return & Refund Policy

Last updated: May 20, 2026

Eligibility for Returns

To be eligible for a return, your item must meet the following conditions:

• Be returned within 30 days of delivery
• Be in its original packaging with all tags attached
• Not be altered or show signs of wear
• Not be a sale or clearance item, unless otherwise specified

 

How to Request a Return

To initiate the return process, please contact our support team at support@fleuron.shop. We will respond to your email within 1–2 business days with instructions on how to proceed. Please ensure you provide your order number and a clear reason for the return in your initial email.

Refunds

Once we receive your returned item, we will inspect it to ensure it meets the eligibility conditions. If approved, a refund will be processed within 5–7 business days. Please note that refunds will be issued through Shopify Payments, and bank processing times may vary. The refund amount will be credited back to the original payment method.

Late or Missing Refunds

If you haven't received a refund yet, first check your bank account again. Then, contact your bank or credit card company, as it may take some time before the refund is posted. If you've done this and still have not received your refund, please contact us at support@fleuron.shop.

Exchanges

We only offer exchanges for defective or damaged items. If you receive a defective or damaged item, please contact our support team at support@fleuron.shop and we will guide you through the exchange process.

Return Shipping

The customer is responsible for paying return shipping costs. For orders over $75, we recommend using a trackable shipping service to ensure the return is delivered safely. Please keep a record of your return tracking number, as we cannot be held responsible for lost or undelivered returns.

Contact Us

If you have any questions or concerns about our return and refund policy, please don't hesitate to contact us at support@fleuron.shop. We're here to help and look forward to assisting you.